Volkswagen Safer Measures
COVID-19 Update
21st October 2020
Your safety is our utmost priority
With the recent Government announcement that all counties in the Republic of Ireland will move to Level 5 COVID-19 restrictions, there will be some modifications in the services that we offer.
Service
The servicing of motor vehicles is now classified as an essential service and thus, we remain open to cater for all your servicing and aftercare needs.
We have introduced strict and thorough hygiene and safety processes as part of our Volkswagen Safer Measures initiative earlier this year.
You can discover more about these below. Please contact us for any service and repair queries or book a service online.
Sales
Temporarily, most of our new and used car sales activities will move to remote and/or online methods. Our dedicated sales teams will be able to assist you over the phone, through e-mail or by video call if preferred regarding any new or used car sales enquiry.
Some locations will also be able to offer a click-and-collect service for new and used vehicles should you wish to take delivery within the next six weeks. For further information please contact us. You can also discover more about our latest ‘211’ new car offers on our website.
This page will be updated to reflect the any further information as it becomes available.
For click and collect sales:
- Hygiene measures are observed during handover and a distanced handover takes place
- Cars are thoroughly sanitised and thorough hand washing is practiced by all staff
To facilitate distancing and reduce physical contact, remote processes are in place. Our staff will explain the steps involved as you progress with your sale, which include:
- While you research your car, our sales people are present and available through remote contact: telephone, e-mail, contact forms
- Our retailers can share video content and reviews of our model range
- Online car configurator, digital brochures, digital product guides and indicative finance calculators are available online to provide information and pricing on car specifications
- Before and after a test drive, the car is thoroughly cleaned using sanitisation procedures
- Staff are trained on carrying out a touchless handover
We are open for service and maintenance work as usual, with the following safer measures in place:
- You can book a service online using our online service booking tool or over the phone
- Technicians practice thorough hygiene measures and workshop tools are disinfected between use
- We clean and sanitise the interior and exterior of your vehicle before handing it back to you
- We offer video consultations, digital communication and telephone throughout the service process to facilitate ongoing communication remotely where possible
- All vehicles are thoroughly cleaned inside and out before being worked on or being handed back over to consumers to ensure disinfection
- Vehicles are quarantined for half a day where possible
- All staff practice hand hygiene measures and wear suitable clothing to prevent transfer of a the virus within the car
